Delivery Information

We offer free delivery across England on all orders, ensuring your product arrives quickly and at no extra cost.

For customers in Liverpool and surrounding areas, we also provide free delivery with professional installation, making your experience completely hassle-free from start to finish.

If you’re nearby, our team will handle everything — from delivery to setup — so you can start enjoying your system right away.

Returns and Refunds Policy

Home Pure System

Right to Cancel (14-day cooling-off period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the product.

If installation has not yet taken place: You are entitled to a full refund.

If installation has been completed within the 14-day period: By requesting installation before the end of the cooling-off period, you acknowledge and agree that:

the service has been fully performed

the right to cancel the installation service is lost once installation is completed

installation fees are non-refundable after the service has been performed

This does not affect your statutory rights regarding faulty products.

Returns before installation

Products may be returned within 14 days provided:

item is unused

item is in original packaging

item has not been connected to water supply

all components are included

Customer is responsible for return shipping unless the product is faulty.

Returns after installation

Due to hygiene regulations related to drinking water systems, installed products cannot be returned unless faulty.

If a defect is confirmed, we will:

repair the system

replace defective parts

replace the unit

provide refund if repair is not possible

Non-returnable items

We cannot accept returns if:

system has been installed and used without defect

filter cartridges have been opened

components are missing

product has been modified by third party

Refund timeframe

Refunds are processed within 14 days after confirmation of eligibility.